Refund Policy

14-day refund window. Any charge, whether it is your first purchase or a renewal, can be refunded in full if you ask within 14 days of the date of that charge. No reason needed. After 14 days, the charge is not refundable.

How to ask. Email support@craterunner.app from the address on your license, or use the link in your receipt email. Refunds are issued to the original payment method, usually within 5 to 10 business days.

A refund ends the license. When a charge is refunded in full, the license key stops working right away and the subscription is cancelled, so nothing is charged again.

Cancel anytime. Cancelling stops the next charge. Your license keeps working until the end of the period you already paid for, then expires.

Payments and refunds are processed by Paddle, our merchant of record, under Paddle's refund policy.